Customer Marketing Manager

The role

This individual contributor role oversees the strategy and execution of customer and partner narratives within Figma's Story Studio, a horizontal marketing team. The position bridges content development and program operations, amplifying customer voices across product, editorial, growth, and sales functions during major company moments.

What you'd do

• Own content strategy for customer and partner stories, including briefs, drafts, and quality assurance
• Source and shape narratives aligned with strategic priorities including AI, enterprise, and platform positioning
• Design and manage AI-assisted workflows for sourcing, drafting, and scaling content distribution
• Serve as internal platform supporting product, editorial, growth, and sales storytelling needs
• Develop intake systems, prioritization frameworks, and production processes; manage vendor relationships and budgets

What they're looking for

• 8+ years in content marketing, storytelling, or content program management within SaaS or tech environments
• Demonstrated ability to elevate content quality across teams or programs
• Strong editorial judgment and ability to brief and refine others' work with precision
• Hands-on experience using Figma with familiarity of design and development workflows including AI
• End-to-end content program experience spanning intake, prioritization, production, and distribution at scale
• Ownership mindset with bias toward action and raising standards