Account Manager | Mid-Market
Drive expansion and retention across 150+ mid-market finance accounts through executive relationships and strategic growth initiatives.
The role
This Account Manager position at Ramp focuses on expanding and retaining relationships with 150+ high-value mid-market customers in the financial automation space. The role sits within the Sales organization and involves owning the full account lifecycle, from retention through expansion, while partnering closely with product, support, and marketing teams. Success requires cultivating multi-threaded executive relationships and identifying growth opportunities across customer portfolios.
What you'd do
- Manage 150+ mid-market customer accounts, tracking health metrics and reporting
- Build multi-threaded relationships with C-level executives and key stakeholders
- Own retention, adoption, and expansion strategies within existing customer accounts
- Conduct executive business reviews to identify growth and collaborate on strategy
- Lead platform launches across top-tier accounts with Account Executive and Customer Activation teams
- Provide product roadmap recommendations and customer communication strategy insights
What they're looking for
- Minimum four years of new business sales or account management in B2B environments
- Ability to anticipate customer needs and spot expansion opportunities
- Strong verbal and written communication and interpersonal abilities
- Organizational, project management, and time management competencies
- Familiarity with standard sales tools and common business metrics
- High adaptability and comfort with startup evolution
Nice to have
- Bachelor's degree from accredited institution
- Prior financial services sales experience
- Background at high-growth startups
- Proficiency with Salesforce, Outreach, or similar productivity platforms
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