Customer Activation Manager | Mid-Market

The role

This individual contributor role focuses on activating mid-market customers through comprehensive transformation journeys rather than traditional account management. The manager owns a portfolio of approximately 45 accounts, driving adoption of Ramp's agentic finance capabilities while building change management strategies and translating impact into CFO-relevant business metrics.

What you'd do

• Guide customers through full transformation from implementation to agentic workflow adoption with accountability for time-to-value
• Develop and execute change management strategies including stakeholder mapping, resistance diagnosis, and coalition building
• Communicate Ramp's business impact using finance-focused language like close cycle improvement and ROI
• Manage stakeholder relationships across multiple organizational levels including independent finance leadership connections
• Leverage AI tools daily for call preparation, material creation, data synthesis, and risk identification
• Help customers understand and adopt agentic finance capabilities as fundamental operational changes
• Collaborate with Account Executives and Technical Consulting on seamless implementations and account expansion
• Surface customer insights and patterns to Product team to inform roadmap evolution

What they're looking for

• Minimum five years customer-facing experience in customer success, consulting, or implementations
• Proven track record driving customer outcomes and exceeding goals consistently
• Demonstrated ability to drive workflow adoption, navigate stakeholder resistance, and produce measurable results
• Daily AI fluency using tools habitually for work preparation, synthesis, and automation
• Ability to articulate Ramp's impact in financial terms to controllers and executives
• Technical acumen to engage credibly in discussions about integrations, APIs, and workflow architecture
• Prior success in results-oriented GTM environments, ideally SaaS or FinTech
• Strong cross-functional collaboration and influence skills

Nice to have

• Experience helping customers adopt AI-powered or agentic workflows at scale
• Familiarity with FP&A, accounting software ecosystems, expense management, or CFO workflows
• Demonstrated commercial impact with specific expansion, retention, or time-to-value metrics
• Background at AI-first or AI transformation companies
• Management consulting experience with structured problem-solving and client management
• High-growth or startup experience with comfort in ambiguity